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At The Painted Trout, we are committed to providing our customers with exceptional service and top-quality outdoor apparel and fly fishing gear. If you're not entirely satisfied with your purchase, we're here to help.
You have 30 days to return an item from the date you ordered it or purchased it in-store. To be eligible for a return:
When we receive your returned item, we will conduct an inspection. If the return is approved based on the above conditions, we will promptly issue a refund to your original payment method. You will receive an email notification indicating the completion of the refund process. If the return is refused due to non-compliance with our return conditions, we will notify you via email, stating the reason for refusal. Please note that if a return is refused, we do not offer a service to ship it back to you. Ensure your return is in new, unused condition with all tags and original packaging intact before initiating a return. The item must be returned and delivered to us within the 30 day return window. We are not responsible for items delivered to us with no documentation or outside the 30 day window.
We do permit exchanges in the case your item doesn't fit properly, but it is crucial to obtain prior approval from us, given that we may not always have the size or item you need in stock. We strongly recommend reaching out to us via email before sending an item back for an exchange.
For online purchases, customers are responsible for return shipping costs. However, if a return is necessitated by an error on our part, we will cover the return shipping. We recommend using a shipping service that offers tracking, as The Painted Trout is not responsible for items that are lost in transit or not received. Items can also be returned in-person at our physical location. Please ensure that you item is sent back in a timely manner as we must receive it within the 30 days to qualify for a refund.
Please be aware that there are exceptions to our return policy. Returns are not accepted for Sale Items, Flies, Underwear, Tippet/Leaders, or any returns made beyond the 30-day return period. These items are considered final sale and cannot be returned or exchanged. Additionally, Classes/Lessons & Guide Trips are non-refundable, but they may be eligible for rescheduling to a different day or time, subject to availability. Please reach out to us for more information on rescheduling these services.
If you have any questions regarding our return policy, please don't hesitate to reach out to us. You can contact us at 734-580-2102 or email us at [email protected]. We are always happy to assist with any concerns you may have.