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Hey, we're here to help. Don't hesitate to email or call if you have any questions about a return or product or anything. We're in the Eastern Time Zone. Email: [email protected] or call 734-580-2102. Thanks for being at The Painted Trout.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, but depending on the circumstance, we may be able to offer you store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept returns on the following:
Fly fishing gear has its own doctrine regarding returns and repairs. Please call the shop for more info. In most cases you will be required to execute the return or repair yourself.
To complete your return, we require a receipt or proof of purchase, but if you bought it online, that's generally not a problem; we can find it for you.
Please do not send your purchase back to the manufacturer unless it is fly fishing gear or tackle.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, a check, or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, clearance items, discontinued items, or sale items cannot be refunded, but if you would like a different size or color in the same product, provided that it is IN STOCK, we will gladly make an exchange.
Exchanges (if applicable)
Other than the instance noted above, we only REPLACE items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 8063 Main St. Dexter Michigan US 48130. If we cannot provide a duplicate product because it is out of stock at our store or at the manufacturer, was discontinued in the time since your original purchase, or some other reason we can't think of now, we will either issue a refund, store credit, or something else we can't think of now.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The last two paragraphs are completely not engraved in stone. Just call us.
To return your product, you should mail your product to: 8063 Main St. Dexter, Michigan US 48130
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We STRONGLY suggest that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.